Case Study

Arcus IT

Autotask | Large MSP

Arcus IT

Arcus IT is a leading MSP of over 250 IT experts across 14 office locations that serves hundreds of organisations across the Netherlands. Arcus IT specialise in providing outcome-driven solutions to the healthcare, legal, primary care, and accounting sectors. To achieve seamless sales and service alignment, Arcus IT sought a centralised platform that would allow them to control what they sell, who they sell to, and how they sell.


As a larger MSP, Arcus IT needed to ensure their sales teams were selling their standardised, outcome-based solutions. They wanted their sales and service teams to be fully aligned, ensuring that the solutions supported matched what was sold. To achieve this, they required a platform that would allow them to control the sales process and enable the sale of outcome-based solutions, focusing on their standard offerings for their target sectors. Additionally, Arcus IT found that their sales teams spent considerable time on administrative tasks, duplicating manual data entry between their legacy sales software and Autotask PSA.

At a glance...


  • Standardisation and productisation of the sales portfolio.
  • Seamless sales workflow for outcome-based solutions.
  • Time-consuming sales admin tasks.


  • More time for sales teams to focus on customers.
  • Streamlined sales process with enhanced accuracy.
  • Improved customer experience and business growth.


Arcus IT found their answer in Salesbuildr, the specialised sales tool created for MSPs using Autotask PSA. With seamless integration between Salesbuildr and Autotask, the need for manual data entry is eliminated. Sales teams now have more time to focus on customer engagement and delivering exceptional customer service. Salesbuildr's product management capabilities and smart template library play a crucial role in aligning sales offerings, enabling the sale of standardised and productised services tailored to their target sectors through a centralised portal.


The implementation of Salesbuildr has had a profound impact on Arcus IT's efficiency and sales effectiveness. Sales teams experienced a significant reduction in administrative workload, leading to increased customer-facing time. By streamlining the sales process and eliminating manual data entry, Arcus IT’s sales team saw a drastic increase in productivity and customer experience. Salesbuildr allowed them to continue to deliver tailored outcome-based solutions to their clients, further strengthening customer relationships and driving business growth.

Salesbuildr has been a game-changer for us at Arcus IT. It's not just about making things easier; it's about quality and consistency. With Salesbuildr, our sales and service teams can work from the same standardised sales portfolio and template library, ensuring that every customer receives a high-quality sales presentation. From simple day-to-day quotes to large and complex proposals, Salesbuildr handles it all. We're not just working a lot faster; we're working smarter, too. If you're an MSP looking to standardise your processes, improve quality, and save time, we can't recommend Salesbuildr enough.
Bas Heeremans, Sales Manager, Arcus IT

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