CASE STUDY

EXPRO IT

EXPRO IT is an MSP based in the Netherlands offering comprehensive IT and telecom services, and a leading partner of Microsoft and VMware for the modern workplace in the cloud.

Autotask Large MSP 🇳🇱 Hengelo, Netherlands
EXPRO IT team
EXPRO IT
ABOUT EXPRO IT

EXPRO IT

EXPRO IT is an MSP based in the Netherlands, offering comprehensive IT and telecom services. As a leading partner of Microsoft and VMware, they provide a complete package of services for the modern workplace in the cloud, including internet connections, fixed and mobile telephony, and calling via Teams.

THE CHALLENGE

What EXPRO IT Was Up Against

EXPRO IT faced significant administrative overhead that was impacting their efficiency and ability to focus on customer service.

  • Excessive time spent on administrative tasks, including manual data entry in Autotask
  • Duplication of effort due to lack of integration between sales tools and PSA system
THE SOLUTION

How Salesbuildr Helped

EXPRO IT implemented Salesbuildr, a sales tool specifically designed for MSPs using Autotask.

The seamless integration eliminated the need for manual data entry, allowing the sales team to focus on selling and providing exceptional service to clients.

The platform streamlined workflows and eliminated duplicate data entry across systems.

THE RESULTS

The Outcome

The implementation delivered significant operational improvements and enhanced customer experience.

  • Significant reduction in administrative workload
  • Enhanced efficiency, accuracy, and consistency in the sales process
  • Improved overall productivity and customer experience
AT A GLANCE

EXPRO IT, Summarized

Challenges

  • Excessive admin tasks
  • Manual data entry
  • System duplication

Benefits

  • Reduced administrative workload
  • Enhanced sales efficiency
  • Improved customer experience
“Salesbuildr has eliminated the administrative burden that was holding us back. We can now focus on what we do best - selling and providing exceptional service to our clients.”
EI
Sales Team
EXPRO IT

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