Running IT
A 20-person Dutch MSP replaced time-consuming manual sales orders and mismatched hardware purchases with Salesbuildr’s template-based quoting and a fully branded customer storefront.
The Running IT team
A Dutch MSP Built on Passion and Integrity
Running IT is a 20-employee MSP based in the Netherlands. Founded in 2005, they have assisted numerous SMBs in leveraging IT for strategic advantages. The team values passion, expertise, customer involvement, and integrity.
Slow Sales Orders and Mismatched Hardware
Running IT faced issues with time-consuming sales processes and customers purchasing incompatible hardware.
- Sales orders consuming excessive time
- Customers purchasing incorrect hardware from retailers, leading to support challenges
Template-Based Quoting and a Branded Storefront
Running IT adopted Salesbuildr’s template-based quoting functionality, enabling quick quote creation.
Real-time stock and pricing from distributors ensured accurate information, with instant updates to Autotask PSA records.
They utilised Salesbuildr’s product management and self-service customer storefront, fully branded as Running IT, to ensure customers purchased approved products and services.
Standardized Purchasing, Stronger Relationships
The implementation solved their key challenges while strengthening customer relationships.
- Significant reduction in time spent on sales admin
- Customers purchasing only standardised products and services
- Strengthened link between sales and services teams
- Increased customer revenue through standardisation and improved customer relationships
“Salesbuildr has solved our biggest challenge - customers now purchase only our approved, standardized products through our branded storefront, eliminating support issues and saving us significant time.”RI Sales Team Running IT
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