ECX ICT Business Solutions
ECX ICT Business Solutions is a Belgian MSP providing complete ICT solutions for professional clients, aiming to simplify clients’ lives by managing the complexity of their ICT systems.
ECX ICT Business Solutions
ECX ICT Business Solutions is a Belgian MSP providing complete ICT solutions for professional clients. Their goal is to simplify clients’ lives by offering ICT expertise and managing the complexity of ICT systems.
What ECX ICT Was Up Against
ECX ICT needed better organization and focus on business outcomes rather than individual products.
- Absence of a product and service catalog
- Misalignment between sales and services teams
- Lack of focus on selling business outcomes
How Salesbuildr Helped
ECX implemented Salesbuildr’s Centralised Product Management, acting as a central catalog for all offerings.
Products and services were standardised, up-to-date, and organised into categories and subcategories.
Bundles with mandatory and optional add-ons were created, increasing cross and up-sell opportunities.
The Outcome
The implementation transformed their approach to sales and service delivery.
- Standardised products and services understood by both sales and service teams
- Shift towards selling business outcomes rather than disparate products and services
- Reduced admin time across teams, allowing more client-focused activities
- Increased average revenue on new sales opportunities through the use of bundles
ECX ICT Business Solutions, Summarized
Challenges
- No product catalog
- Team misalignment
- Product-focused selling
Benefits
- Centralized product management
- Outcome-based selling
- Increased revenue per opportunity
“Salesbuildr has helped us shift from selling individual products to delivering complete business outcomes. Our teams are now aligned and we’re seeing increased revenue per opportunity.”
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